Hours
Weekday, weekend and holiday hours, plus early access wings.
Guest assistance · SM Cebu
Ask in your own words. Leave with the thing done.
Type it or say it. The assistant checks live mall data and hands you to Guest Services the moment an answer isn't confirmed.
Grounded in approved mall sources — never invented
Guests are asking
“Where can I still park right now?”
Voice input and spoken replies are built in — just ask out loud.
Standard requests
What guests actually ask
Parking, live
Free slots by level right now, rates, valet hours and EV bays.
Cinema
Next screenings from right now, ticket tiers and seat-release rules.
Wayfinding
Store, level and wing, with a route from where you're standing.
Lost and found
How to report a loss and what to bring when claiming it.
Services and Wi-Fi
Wheelchair loans, baby-care rooms, prayer room and free Wi-Fi access.
Opening hours
When to plan your visit
Regular hours below. The assistant checks the same schedule before answering, so holiday changes are never missed.
Monday – Thursday10:00 AM – 9:00 PM
Friday – Sunday10:00 AM – 10:00 PM
Supermarket & Food HallFrom 9:00 AM daily
Holiday hours run 10:00 AM – 10:00 PM and are posted at every entrance a week ahead — ask the assistant for the current one anytime.
Grounding
Where every answer comes from
The assistant works only from approved mall documents and the live operations feed.
Retrieval, not recall
Every answer is pulled from an approved source, printed right under the reply.
Asks before assuming
When a request reads two ways, the assistant offers both readings instead of guessing.
No invented answers
Outside its sources it says so plainly, and hands you to a person instead of guessing.
Sources on file: Operating Hours Advisory · Parking Rate Schedule · Cinema Rate Schedule · Mall Directory · Lost and Found Procedure · Connectivity Guide
Dynamic integration
The operations feed the assistant reads
Parking and cinema answers are not written down anywhere — they are computed at the moment of asking. This is the same feed the conversation queries mid-turn.
Parking · updated 6:48 PM
- Basement 1 — North Wing349free
- Basement 2 — Main293free
- Level 5 — Roof Deck126free
- Annex Open Lot55free
Next screenings · updated 6:48 PM
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Harbor LightsPG · Cinema 17:23 PM9:46 PM12:09 AM
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The Long FerryPG-13 · Cinema 37:48 PM9:57 PM12:06 AM
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Monsoon SeasonR-13 · Cinema 58:13 PM10:50 PM1:27 AM
“A guest should never have to explain their problem twice.”