Guest Services
Talk to a person at SM Cebu
Send a message here, or walk up to the Concierge desk on Level 1 at the Main Entrance.
Message Guest Services
An officer reads every message during mall hours and replies to the contact details you leave.
Where to find us
Guest Services — Level 1 Concierge, Main Entrance
SM City Cebu, Juan Luna Avenue Extension, North
Reclamation Area, Cebu City, 6000
Desk hours: 10:00 AM – 9:00 PM Monday to Thursday, 10:00 AM – 10:00 PM Friday to Sunday